Thermo Aire

Company Directors

Declan Norvell

Samuel Acres

info@thermo-aire.co.uk

What is an Air Source Heat Pump?
An Air Source Heat Pump is a low-carbon heating system that extracts heat from the outside air to provide heating and hot water for your home. It’s an energy-efficient alternative to traditional gas or oil boilers.
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How does an Air Source Heat Pump work?
An Air Source Heat Pump absorbs heat from the outside air—even in colder weather—and transfers it into your home to provide heating and hot water.
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Who is eligible for the Boiler Upgrade Scheme?
The Boiler Upgrade Scheme is available to many homeowners in England and Wales who meet the Government’s eligibility criteria. We’ll assess your property and guide you through the process to determine whether you qualify.
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How much is the Boiler Upgrade Scheme grant?
Eligible homeowners may receive a government grant of up to £7,500 towards the installation of an Air Source Heat Pump. The grant is subject to the scheme’s terms and eligibility requirements.
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Will an Air Source Heat Pump save me money?
Many homeowners see lower running costs, particularly when replacing older or less efficient heating systems. The amount you save depends on factors such as your home’s insulation, energy usage and current heating system.
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How long does installation take?
Most Air Source Heat Pump installations are completed within 2–5 days, although the exact timeframe depends on the property and the work required.
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Are Air Source Heat Pumps noisy?
No. Modern Air Source Heat Pumps are designed to operate quietly and are comparable in sound to a modern refrigerator when running.
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Do Air Source Heat Pumps work in winter?
Yes. Air Source Heat Pumps are designed to operate throughout the year and continue to extract heat from the outside air even when temperatures are below freezing.
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Will I need to replace my radiators?
Not always. Some homes may require larger radiators or other upgrades to maximise efficiency. We’ll assess your current heating system during your free home survey and advise you on any recommendations.
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Do I need planning permission?
In most cases, Air Source Heat Pumps can be installed under permitted development rights, so planning permission isn’t required. However, there are exceptions, and we’ll advise you if any permissions are needed for your property.
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Why choose Thermo Aire?
As a family-run business with over 20 years of experience, we’re committed to providing honest advice, high-quality installations and excellent customer service. From your initial enquiry through to aftercare, we’re here to support you every step of the way.
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How do I get started?
Simply contact us to arrange a free, no-obligation consultation. We’ll assess your property, discuss your options and explain whether you may be eligible for the Boiler Upgrade Scheme.
Privacy Policy
Effective Date: 30 July 2026
Privacy Policy for Thermo Aire
Thermo Aire (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information.
Information We Collect
When you contact us, complete a form or request a quotation, we may collect:
Full name
Email address
Telephone number
Property address
Postcode
Details about your current heating system
Any other information you choose to provide
How We Use Your Information
We use your information to:
Respond to your enquiry
Assess your eligibility for the Boiler Upgrade Scheme
Arrange surveys and quotations
Provide installation and maintenance services
Improve our services
Comply with legal obligations
We will never sell your personal information to third parties.
Sharing Your Information
We may share your information with:
Government scheme administrators where required
Trusted suppliers or contractors involved in delivering our services
Professional advisers or regulators where legally required
All third parties are required to protect your information.
Data Security
We take appropriate security measures to protect your personal information from unauthorised access, alteration or disclosure.
How Long We Keep Your Data
We only keep your personal information for as long as necessary to provide our services and comply with legal requirements.
Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Request a copy of your data
To exercise these rights, please contact us.
Contact Us
Thermo Aire
Email: info@thermo-aire.co.uk
Phone: 07961703366
Cookies
Our website may use cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Terms of Use
Effective Date: 30 July 2026
Welcome to the Thermo Aire website. By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please do not use our website.
About Us
Thermo Aire is a family-run business specialising in Air Source Heat Pump installations and renewable heating solutions across the South East of England.
Use of This Website
The information on this website is provided for general guidance only. While we aim to keep all content accurate and up to date, we do not guarantee that all information is complete, accurate or current.
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or interfere with the operation of the website.
Quotations and Services
Any quotations or estimates provided are subject to a property survey and the specific requirements of your installation.
Information about government grants, including the Boiler Upgrade Scheme, is provided for guidance only. Eligibility is determined in accordance with the Government’s current rules and requirements, which may change over time.
Intellectual Property
All content on this website, including text, photographs, graphics and logos, belongs to Thermo Aire unless otherwise stated.
You may not copy, reproduce or distribute any content without our prior written permission.
Links to Other Websites
Our website may include links to third-party websites for your convenience. We are not responsible for the content, availability or privacy practices of those websites.
Limitation of Liability
To the fullest extent permitted by law, Thermo Aire accepts no liability for any loss or damage arising from the use of this website or reliance on the information provided.
Nothing in these Terms excludes liability where it cannot legally be excluded under applicable law.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.
Changes to These Terms
We may update these Terms of Use at any time without prior notice. Any changes will be published on this page and take effect immediately.
Contact Us
If you have any questions about these Terms of Use, please contact us:
Thermo Aire
Email: info@termo-aire.co.uk
Telephone: 07961703366
Accessibility Statement
Effective Date: 30 July 2026
At Thermo Aire, we are committed to making our website accessible and easy to use for everyone, regardless of ability or technology.
We aim to ensure that all visitors can access the information and services on our website as easily as possible.
Our Commitment
We are continually working to improve the accessibility and usability of our website by:
Using clear and easy-to-read language.
Designing pages that work across desktop, tablet and mobile devices.
Using colours with good contrast to improve readability.
Providing clear navigation throughout the website.
Making forms as simple and straightforward as possible.
Ongoing Improvements
We recognise that accessibility is an ongoing process and are committed to improving our website over time. If you experience any difficulties accessing any part of our website, we would appreciate your feedback.
Need Assistance?
If you have difficulty using this website or require information in an alternative format, please contact us and we will do our best to help.
Thermo Aire
Email: info@thermo-aire.co.uk
Telephone: 07961703366
We aim to respond to all accessibility enquiries as quickly as possible.
Feedback
We welcome your comments and suggestions on how we can improve the accessibility of our website. Your feedback helps us make our services more accessible for everyone.